In a world where customer experience (CX) sets market leaders apart, Morrigan Services stands at the forefront, guiding businesses toward CX excellence. Our suite of CX consulting services equips you with the strategic tools and insights to craft a seamless customer journey and drive sustainable growth.

Service Blueprint Development

Unfold the blueprint for success with our comprehensive service design strategies. We help you visualize the end-to-end customer journey, identifying key interactions that define the customer experience. 

Our blueprints pave the way for deliberate and impactful service innovations.

Business Process Mapping

Streamline your operations with our meticulous process mapping. We dissect and document each business process, shedding light on the pathways that lead to customer satisfaction and operational efficiency. With our guidance, unlock process improvements that align with your customer experience goals.

Management System Audit

Elevate your management practices with our thorough system audits. We assess the effectiveness of your management systems, ensuring they uphold the highest standards for quality and performance. Our audits reveal actionable insights to fortify your management strategies and enhance customer satisfaction.

Performance Excellence

Achieve and sustain peak performance with our tailored consulting. We work with you to set benchmarks, monitor metrics, and refine practices, propelling your business to the forefront of excellence. With Morrigan Services, elevate your performance to meet and exceed customer expectations.

Balanced Scorecard

Gain a holistic view of your organizational health with our balanced scorecard approach. We integrate financial and non-financial metrics, providing a strategic planning and management system that translates vision and strategy into a coherent set of performance measures. With our expertise, balance short-term objectives with long-term success.

Why Choose Morrigan Services for CX Consulting?

At Morrigan Services, we don’t just consult—we partner with you to transform your customer experience from ordinary to extraordinary. Let’s chart the course to excellence together.

Let’s Talk

At Morrigan Services, we recognize that each business has its own distinct story. That’s why we offer bespoke solutions and a dynamic approach to ensure our clients achieve their unique goals. Let’s embark on a journey tailored to your needs.

Why Morrigan

Since our establishment in 2007, Morrigan has been at the forefront of market research and customer experience consultancy in Indonesia. We offer a blend of heritage and innovation, with reasons to choose us as clear as the insights we provide:

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